Can I order items in larger quantities or as promotional items?
What is the minimum order value to qualify for free shipping?
Can I change or cancel my order?
As soon as you wish to change or cancel your order, please send us an e-mail immediately: firstname.lastname@example.org.
We will endeavor to comply with your request, but cannot guarantee that a change or cancellation will be possible as the order may already be in process.
How long does shipping take?
Available items are normally ready for shipment within 24 hours.
Shipping within Germany usually takes 2 to 4 working days. Further information can be found in the product description of the respective article and under Shipping and Delivery.
To which countries can articles be shipped?
Which payment methods are accepted?
We accept following payment methods:
- Bank transfer
- American Express
- Order anonymously – cash payments (please refer to the “Order anonymously – pay in cash” form for more information)