How to return a product
You can return your item within 14 days of receipt without giving a reason.
To return a product, please first contact our customer service, stating which item(s) of your order you want to return. We will immediately send you all further information about the return.
Please do not return any goods to us without first contacting our customer service!
Please return the product to us together with all the accessories you received with your order. We then check the goods after receipt of them. Returns will only be refunded if they arrive in perfect and unused condition.
Who bears the return costs?
For returns we charge a flat rate of € 5. If you would like to return a product, please contact our customer service in advance: firstname.lastname@example.org. We will send you a return receipt and deduct the flat rate of € 5 directly from your credit note after receipt of the goods. Refunds are made using the payment method you used to place the order.
In the case of a return from abroad, you bear the cost of the return directly. In this case, no return flat rate will be charged.